Shipping Policy

Country/region we ship to


Singapore, Malaysia

sg.tokitglobal.com/my.tokitglobal.com

United Kingdom, Australia, Hong Kong

uk.tokitglobal.com

United States, Canada

us.tokitglobal.com

EU countries

eu.tokitglobal.com

Rest of the world

tokitglobal.com



Shipping rates


Free shipping when you spend over SGD135

Shipping rates would be calculated based on the weight at checkout.



Estimated processing&delivery time


local warehouses
2-5 business days processing time
2-5 business days delivery


Restock or pre-order items

Within a month (Notify by emails)


Add-ons may be arrived at different time in seperate packages.




Order tracking



When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at service@tokitglobal.com with your order email or order number, and we will look into it for you.

Due to Covid-19 pandemic, delay of shipping may occur. If you have any inquiry of your order shipment, please contact us via service@tokitglobal.com.




Shipping damages & returns
In the event that your order arrives damaged in any way, please email us as soon as possible via service@tokitglobal.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Before you are returning unused products within 30 days, and we'll happily offer a replacement or refund. All the return applications must be submitted through service@tokitglobal.com first.

If you have any further questions, please don't hesitate to contact us at service@tokitglobal.com.

Last Update: July 29th, 2022